How do you take the perfect picture of a group of people if you only have one try? Each character has different wishes. Some want to be at the front of the picture; some want to stand next to another; and some really don’t want to be next to that one particular person by any means. Do your best to make everyone happy – even if you don’t actually know all the characters’ preferences…
Upgrade your Picture Perfect experience with these Deluxe Acrylic Upgrade Packs. 1 Upgrade pack contains enough acrylic pieces to replace 2 Players. 2 packs are required to upgrade the entire base game and 1 additional pack is required to upgrade the 5-6 player expansion.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at koboldkeepHR@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at koboldkeepHR@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable or consumable goods (such as paints), or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.